AP 10th Class Social Economics 5th Lesson Questions and Answers Consumer Rights

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Consumer Rights Questions and Answers AP 10th Class Social Economics 5th Lesson

Question 1.
Why are rules and regulations required in the marketplace? Illustrate with a few examples.
Answer:
Rules and regulations are required in the marketplace to ensure protection for consumers against exploitation.
1) They help prevent unfair trade practices such as underweighting goods, adding unmentioned charges, or selling adulterated/defective goods.

2) Rules and regulations also hold sellers accountable for their products and services, making it easier for consumers to seek compensation or replacements for defective products within the expiry period.

3) They help prevent false claims and misleading information about products, ensuring that consumers have accurate knowledge about what they are purchasing.

4) Rules and regulations promote transparency and consumer rights, allowing individuals to take legal action against sellers who engage in exploitative practices.

5) For example, the Right to Information Act empowers citizens to access information about government functions, holding government departments accountable and promoting a fair marketplace.

Question 2.
What factors gave birth to the consumer movement in India? Trace its evolution.
Answer:
Factors that gave birth to the consumer movement in India and its evolution:

  1. Dissatisfaction of consumers with unfair practices by sellers.
  2. Lack of legal system for consumer protection against exploitation in the marketplace.
  3. Rampant food shortages, hoarding, black marketing, and adulteration of food and edible oil in the 1960s.
  4. Consumer organizations writing articles and holding exhibitions in the 1970s.
  5. Formation of consumer groups to address malpractices in ration shops and overcrowding in road passenger transport.
  6. Increase in the number of consumer groups in recent years.
  7. Awareness and active participation of people leading to the responsibility of ensuring quality of goods and services on sellers.
  8. Enactment of the Consumer Protection Act 1986 (COPRA) by the Indian government.

AP 10th Class Social Economics 5th Lesson Questions and Answers Consumer Rights

Question 3.
Explain the need for consumer consciousness by giving two examples.
Answer:
Consumer consciousness is necessary to protect consumers from exploitation in the marketplace.
It helps consumers make informed choices and discriminate between products and services.
Example – 1 : False claims made by a company selling powdered milk for babies as a scientific product better than mother’s milk were only exposed after years of struggle and legal action.
Example – 2 : It took a long battle with court cases to make cigarette manufacturers accept that their product could cause cancer.

Question 4.
Mention a few factors which cause exploitation of consumers.
Answer:
Producers who are powerful and have a strong market presence can exploit consumers.

  1. False information and misleading advertising can deceive consumers.
  2. Unfair trade practices, such as selling adulterated or defective goods, can exploit v consumers.
  3. Lack of rules and regulations to protect consumers can lead to exploitation.
  4. Poor enforcement of existing regulations can allow exploitation to occur.
  5. Unequal power dynamics, between producers .and scattered consumers can contribute to exploitation.

Question 5.
What is the rationale behind the enactment of Consumer Protection Act 1986?
Answer:
The rationale behind the enactment of Consumer Protection Act 1986 Is as follows:

  1. To protect consumers from exploitation and unfair practices in the marketplace.
  2. To ensure that consumers, have rights and are aware of their rights.
  3. To provide consumers with access to information about products and services.
  4. To establish mechanisms for redressal of consumer grievances.
  5. To create awareness among consumers about their role and importance,
  6. To put pressure on companies and governments to protect the interests of consumers.
  7. To establish consumer right snch as the right to safety, choice, information, redressal, representation, and education.
  8. To ensure that producers and sellers abide by rules and regulations for fair trade practices.
  9. To empower consumers to take action against unfair business conduct.
  10. To establish consumer awareness and advocacy groups to drive the consumer movement forward.

Question 6.
Describe some of your duties as consumers if you visit a shopping complex in your locality.
Answer:
Insist on receiving a bill for all purchases.

  1. 1) Keep the bill carefully.
  2. 2) Complaint to the shopkeeper if tricked.
  3. 3) Raise objections if the weight of items is inaccurate.
  4. 4) Insist on fresh products with a longer expiry date.
  5. 5) Look for labels like ISI mark and expiry date.
  6. 6) Compare prices with those of others.
  7. 7) Avoid falling for catchy offers and advertisements.
  8. 8) Question and report any suspicious or unethical behavior from sellers.
  9. 9) Be aware of the rights as a consumer and assert them if necessary.

Question 7.
Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
Answer:
When buying a bottle of honey and a biscuit packet, you should look for the ISI mark and Agmarklogo on the packaging.
1) The ISI mark ensures that the product meets certain quality standards and it is important to ensure the quality and safety of the product.
2) The Agmark logo is used for food products and guarantees that the product meets – the specified quality and purity standards.

Question 8.
What legal measures were taken by the government to empower the consumers in India?
Answer:
The government enacted the Consumer Protection Act in 1986 to empower consumers and provide them with a legal framework to address their grievances,

  1. Consumer forums at the district, state, and national levels were established to handle consumer complaints and disputes.
  2. The government encouraged the formation of consumer organizations to advocate for consumer rights and protect their interests.
  3. The Right to Information Act was introduced to ensure consumers right to access informatibn about products and services.
  4. The government strengthened laws regarding product safety, labeling, and packaging to protect consumers from false information and harm.
  5. The Bureau of Indian Standards was established to develop and enforce standards for goods and services, ensuring quality and safety for consumers.
  6. The government extended the scope of consumer protection laws to cover online purchases, addressing the increasing influence of e-commerce.

Question 9.
Mention some of the rights of consumers and write a few sentences on each.
Answer:
1) Right to safety: Consumers have the right to be protected from goods and services that are hazardous to their health.or safety. This includes ensuring that products are free from defects and meet safety standards.

2) Right to be informed: Consumers have the right to be provided with accurate and complete information about the quality, quantity, price, ingredients, and potential risks of products or services. This allows consumers to make informed choices.

3) Right to choose: Consumers have the right to choose from a variety of goods and services at competitive prices. They should have the freedom to purchase products from different sellers and not be forced to buy from a monopoly.

4) Right to be heard: Consumers have the right to have their voices heard and to obtain a fair hearing in case of any grievances or complaints about a product or service. They should have access to effective mechanisms for resolution, such as consumer courts.

5) Right to redress: Consumers have the right to seek compensation or refund for goods and services that are defective or do not meet their expectations. They should be able to get appropriate remedies for any harm caused by faulty products or services.

6) Right to consumer education: Consumers have the right to be educated and informed about their rights and responsibilities as consumers. They should have access to education programs that teach them how to make informed choices and protect their interests.

AP 10th Class Social Economics 5th Lesson Questions and Answers Consumer Rights

Question 10.
By what means can the consumers express their Solidarity?
Answer:
Consumers can express their solidarity through:

  1. Joining consumer organizations or groups.
  2. Participating in the consumer movement.
  3. Supporting and spreading awareness about consumer rights.
  4. Engaging in voluntary efforts and struggles for Consumer protection.
  5. Participating in activities such as roleplay, visits to consumer organizations, and letter writing.
  6. Sharing their experiences and understanding consumer issues through discussions and brainstorming sessions.
  7. Maying posters collectively to raise awareness about consumer rights.
  8. Writing letters or complaints to the Consumer Commission or authorities when facing exploitation.
  9. Organizing mock consumer awareness workshops and monitoring shops in the local area.
  10. Using social media platforms to voice their concerns and grievances.

Question 11.
Critically examine the progress of consumer movement in India.
Answer:
The consumer movement in India originated in the 1960s as a response to unfair trade practices and exploitation of consumers.

  1. Initially consumer organizations focused on writing Articles and holding exhibitions to create awareness about consumer rights.
  2. Overtime, the consumer movement gained momentum and saw an increase in the number of consumer groups in India.
  3. The Consumer Protection Act was enacted in 1986 to empower and protect consumers against unethical practices.
  4. The consumer movement has made progress in terms of the number of organized groups and activities.
  5. However, the consumer redressal process can be cumbersome, expensive, and time – consuming for consumers.
  6. Many goods are available in the market without ISI or Agmark certification, indicating , a lack of proper standardization.
  7. The Right to Information Act has played a significant role in empowering consumers and ensuring transparency.
  8. There is a need for consumer consciousness and active participation to make the consumer movement more effective.
  9. Consumer solidarity can be expressed through various means, such as filing com¬plaints, boycotting unethical companies, and supporting consumer organizations.
  10. Overall, while there have been advancements in consumer rights and awareness, there are still challenges and room for improvement in the progress of the consumer movement in India.

Question 12.
Match the following.
i) Availing details of ingredients of a product (a) Right to safety
ii) Agmark (b) Dealing with consumer cases
iii) Accident due to faulty engine in a scooter (c) Certification of edible oil and cereals
iv) District Consumer Commission (d) Agency that develop standards for goods and services
v) Food fortification (e) Right to information
vi) Consumers International (f) Global level institution of consumer welfare organisations
vii) Bureau of Indian Standards (g) Addition of key nutrients to staple foods.
Answer:
i) – e
ii) – c
iii) – a
iv) – b
v) – g
vi – f
vii – d

Question 13.
Say True or False.
i) COPRA applies only to goods.
ii) India is one of the many countries in the world which has exclusive authorities established for consumer disputes redressal.
iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Commission.
iv) It is worthwhile to move to consumer commissions only if the damages incurred are of high value.
v) Hallmark is the certification maintained for standardisation of jewellry.
vi) The consumer redressal process is very simple and quick.
vii) A consumer has the right to get compensation depending on the degree of the damage.
Answer:
i) False – The Consumer Protection Act, 1986 (COPRA) applies to both goods and services.

ii) True – India is one1 of the countries that has exclusive authorities established for consumer disputes redressal, such as the National Consumer Disputes Redressal Commission (NCDRC) and the State Consumer Disputes Redressal Commission (SCDRC). .

iii) False – When a consumer feels that he has been exploited, he can first approach the seller or service provider and try to resolve the issue amicably. If that doesn’t work, the consumer can file a complaint with the appropriate consumer forum depending on the value of the goods or services involved.

iv) False – It is worthwhile to move to consumer commissions even for small value disputes as it helps in upholding consumer rights and creating awareness among consumers.

v) True – Hallmark is a certification maintained for standardization of jewellery by the Bureau of Indian Standards.

vi) False – The consumer redressal process can be time – consuming and complicated depending on the nature and complexity of the dispute.

vii) True – A consumer has the right to get compensation depending on the degree of the damage suffered, and the nature of the goods dr services involved.

AP 10th Class Social Economics 5th Lesson InText Questions and Answers Consumer Rights

Activities

Question 1.
Your school organises a consumer awareness week. As the Secretary of the Consumer Awareness Forum, draft a poster covering all the consumer rights. You may use the clues and ideas given in the poster on page 84 and 85. This activity can be done with the help of your English teacher.
Answer:
Title: Consumer Rights

  1. Right to Safety – Consumers have the right to be protected against products that are hazardous to their health and safety.
  2. Right to Information – Consumers have the right to be informed about the quality, quantity, purity, potency, and price of goods and services.
  3. Right to Choose – Consumers have the right to choose from a variety of goods and services at competitive prices.
  4. Right to Representation – Consumers have the right to form and join consumer organizations that can represent their interests.
  5. Right to Redressal – Consumers have the right to seek redressal against unfair trade practices and exploitation.
  6. Right to Education – Consumers have the right to be educated about their rights and responsibilities as consumers.
  7. Right to Consumer Protection – Consumers have the right to be protected against products and services that are hazardous to their health and safety.
  8. Right to Sustainability – Consumers have the right to access products and services that are environmentally sustainable.
    AP 10th Class Social Economics 5th Lesson Questions and Answers Consumer Rights Img 1

Question 2.
Mrs. Krishna bought a colour television (CTV) against six months warranty. The CTV stopped working after three months. When she complained to the dealer / shop where it was purchased, they sent an engineer to set it right. The CTV continues to give trouble and Mrs Krishna no longer gets any reply to the complaint she made to the dealer / shop. She decides to write to the Consumer Commission in her area. Write a letter on her behalf. You may discuss with your partner / group members before you write it.
Answer:

Lavanya
Vijayawada 520013.
Andhra Pradesh.

Subject: Complaint against faulty television and lack of response from dealer.
Dear Sir/Madam,
1 am writing to bring to your attention a serious issue with a colour television (CTV) that I purchased from [Name of the dealer/shop] on [Date of purchase]. The CTV, which came with a six – month warranty, stopped working after only three months of use. I immediately contacted the dealer to report the problem, and they sent an engineer to fix it. However, despite their attempts to repair it, the CTV continues to give me trouble, and I have not received any further response from the dealer/shop regarding my complaint.

I am extremely disappointed with the lack of customer service and the failure of the dealer/shop to address the ongoing issues with the CTV. I believe that the product is defective and that it does not meet the standards and quality promised at the time of purchase. It is unacceptable that 1 am experiencing such problems within a short period, especially considering the warranty period is still valid.

Given the circumstances, I have decided to escalate this matter and seek appropriate redressal for my grievances. I will be lodging a formal complaint with the Consumer Commission in my area, with the hope that they can intervene and take the necessary actions to resolve this issue. I trust that the Consumer Commission will investigate this matter thoroughly and help me in securing a fair resolution, including . compensation for the inconvenience and the cost incurred in purchasing a faulty product.

I would also appreciate any guidance or assistance you can provide in this regard. Kindly let me know the necessary steps to initiate the complaint process, any required documentation, and the relevant timelines.

I have attached copies of all the relevant documents, including the purchase receipt, warranty card, and previous correspondence with the dealer/shop, for your reference. Please feel free to contact me at [Your Phone Number] or [Your Email Address] if you require any further information or clarification.

Thank you for your attention to this matter, and I look forward to a swift resolution.

Yours faithfully
Lavanya.

Question 3.
Establish a consumer club in your school. Organise mock consumer awareness workshops like monitoring bookshops, canteen, and shops in your school area.
Answer:
Establish a consumer club in your school.

  1. Organize mock consumer awareness workshops.
  2. Monitor bookshops, canteen, and shops in your school area.
  3. Encourage students to actively participate in the workshops.
  4. Create awareness about consumer rights and responsibilities.
  5. Teach students to recognize unfair practices and exploitation in the marketplace.
  6. Discuss the importance of checking bills, insisting on fresh products, and comparing prices.
  7. Encourage students to raise objections when they notice dishonest practices.
  8. Promote the idea of being well – informed consumers.
  9. Engage students through role – play and discussions to understand the issues deeply.

AP 10th Class Social Economics 5th Lesson Questions and Answers Consumer Rights

Question 4.
Prepare posters with catchy slogans like:
1. An alert consumer is a safe consumer
2. Buyers, Beware
3. Consumers be cautious
4. Be aware of your rights
5. As consumers, assert your right
6. Arise, awake and stop not till _____ (Complete It)
Answer:
To prepare posters with catchy slogans, you can include the following slogans:
1) An alert consumer is a safe consumer.
2) Buyers, Beware!
3) Consumers, be cautious!
4) Be aware of your rights as a consumer.
5) As consumers, assert your rights!
6) Arise, awake, and stop not till you protect vour rights!

Question 5.
Interview 4- 5 persons in your neighbourhood and collect varied experiences regarding how they have been victims of such exploitation and their responses.
Answer:
We have conducted interviews to understand how lack of consumer awareness can lead to exploitation. Here are some varied experiences from different interviewees about how they have been victims of exploitation.
1) Interviewee -1 : Name : Bindu
Experience: I once bought a product online that was advertised as ‘premium quality’, but when it arrived, it was clearly knock off. I didn’t know how to dispute it”. Response : I tried reaching out to the seller but they, ignored my messages.

2) Interviewee – 2 : Name : Siddhu
Experience: I took a loan from a payday lender to cover some unexpected medical bills. I didn’t understand the high interest rates and ended up in a cycle debt. Respoh&e : It took me a long time to pay off the loan, and I spent a significant amount on interest.

3) Interviewee – 3 : Name : Amrutha
Experience : My elderly mother received a call from a scammer pretending to be from a government agency, claiming she owed back taxes and needed to pay immediately. She was frightened and wired a significant amount of money.
Response : It was only after the money was gone that we realized it was scam.

4) Interviewee – 4 : Name : Venkatesh
Experience : I ordered a product only, and it arrived damaged. 1 just accepted it. Response : I felt frustrated because I spent money on something unusable.
Thus, there experiences highlight the diverse ways in which people can be exploited due to lack of consumer rights awareness and emphasize the importance of educating oneself and others about their rights to prevent such situations in the future.

Question 6.
Conduct a survey in your locality by supplying the following questionnaire to get an idea as to how alert they are as consumers.

For each Question, tick one. Always
A
Sometimes
B
Never
C
1. When you buy some item, do you insist on a bill?
2. Do you keep the bill carefully?
3. If you realise that you have been tricked by the shopkeeper, have you bothered to complain to him or her?
4. Have you been able to convince him or her that you’ve been cheated.
5. Do you simply grumble to yourself reconciling that it is your fate that you are often being victimised so and it is nothing new ?
6. Do you look for ISI mark, expiry date etc?
7. If the expiry date mentioned is just a month or so away, do you insist on a fresh packet?
8. Do you weigh the new gas cylinder / old news papers yourself before buying / selling?
9. Do you raise an objection if a vegetable seller uses stones in place of the exact weight?
10. Do excessively bright coloured vegetables arouse your suspicion?
11. Are you brand conscious?
12. Do you associate high price with good quality (to reassure yourself that after all you have not paid a higher price just like that ?
13. Do you unhesitatingly respond to catchy offers?
14. Do you compare the price paid by you with those of others?
15. Do you strongly believe that your shopkeeper never cheats a regular customer like you ?
16. Do you favour ‘home delivery’ of provision items without any doubt regarding weight etc.
17. Do you insist on ‘paying by meter’ when you travel by auto ?

Note:
i) You are extremely aware as a consumer if your answers forQns. 5,12,13,15 and 16 are (C) and for the rest (A).
ii) If your answers are (A) for Qns. 5,12,13,15 and 16 and therest (C), then you have to wake up as consumer.
iii) If your answer is (B) for all the questions – you are somewhataware.
Answer:

For each Question, tick one. Always
A
Sometimes
B
Never
C
1. When you buy some item, do you insist on a bill?
2. Do you keep the bill carefully?
3. If you realise that you have been tricked by the shopkeeper, have you bothered to complain to him or her?
4. Have you been able to convince him or her that you’ve been cheated.
5. Do you simply grumble to yourself reconciling that it is your fate that you are often being victimised so and it is nothing new ?
6. Do you look for ISI mark, expiry date etc?
7. If the expiry date mentioned is just a month or so away, do you insist on a fresh packet?
8. Do you weigh the new gas cylinder / old news papers yourself before buying / selling?
9. Do you raise an objection if a vegetable seller uses stones in place of the exact weight?
10. Do excessively bright coloured vegetables arouse your suspicion?
11. Are you brand conscious?
12. Do you associate high price with good quality (to reassure yourself that after all you have not paid a higher price just like that ?
13. Do you unhesitatingly respond to catchy offers?
14. Do you compare the price paid by you with those of others?
15. Do you strongly believe that your shopkeeper never cheats a regular customer like you ?
16. Do you favour ‘home delivery’ of provision items without any doubt regarding weight etc.
17. Do you insist on ‘paying by meter’ when you travel by auto ?

Page No. 152

Question 1.
What are the various ways by which people may be exploited in the market?
Answer:
People can be exploited in the market through various means such as:

  1. Passing on false information or advertising claims that mislead consumers.
  2. Selling substandard or adulterated products that”do not meet quality standards.
  3. Charging unfair prices or engaging in price discrimination.
  4. Using unfair trade practices, such as hoarding or black marketing.
  5. Exploiting the lack of information or knowledge of consumers. ‘
  6. Providing poor after – sales service or not honoring warranties.
  7. Ignoring safety standards and endangering consumer health.

Question 2.
Think of one example from your experience where you thought that there was some ‘cheating’ in the market, Discuss in the classroom.
Answer:
One example of cheating in the market that I have experienced is with a mobile phone company.
1) The company claimed that their phone had a certain level of water resistance, but when my phone accidentally got wet, it stopped working.
2) When I contacted the company’s customer service, they refused to repair or replace the phone’; stating that the warranty did not cover water damage.
3) This was a clear case of false advertising and cheating the consumers.

Question 3.
What do you think should be the role pf government to protect consumers?
Answer:
The role of the government to protect consumers should include:

  1. Enforcing and implementing regulations and laws that protect consumer rights.
  2. Establishing consumer protection agencies or bodies to investigate and address consumer complaints.
  3. Setting quality standards for products and services and ensuring their compliance.
  4. Conducting regular inspections and monitoring of businesses to prevent unfair practices.
  5. Prbmoting consumer education and awareness programs to empower consumers with information about their rights.
  6. Providing legal remedies and dispute resolution mechanisms for consumers to seek redressal.
  7. Collaborating with international organizations and agencies to address cross – border consumer issues.
  8. Encouraging and supporting consumer advocacy groups and organizations.

Page No. 154

Question 1.
What could have been the steps taken by consumer groups?
Answer:
Steps taken by consumer groups could include:

  1. Organizing awareness campaigns to educate consumers about their rights and the need for consumer protection.
  2. Forming consumer advocacy groups to pressurize governments and businesses to address unfair trade practices.
  3. Collaborating with international organizations such as Consumers International to advocate for consumer rights globally.

Question 2.
There may be rules and regulations but they are often not followed. Why? Discuss.
Answer:
Rules and regulations are often not followed in the marketplace due to various
reasons:

  1. Lack of effective enforcement mechanisms and poor implementation of regulations.
  2. Limited resources and capacity of regulatory bodies.
  3. Corruption and bribery that hinder proper enforcement.
  4. Influence and power of producers and businesses, leading to no – compliance.

Page No. 156

Question 1.
For the following (you can add to the list) products / services discuss what safety rules should be observed by the producer ?
a) LPG cylinder
b) Cinema theatre
c) Circus
d) Medicines
e) Edible oil
f) Marriage pandal
g) A high – rise building
Answer:
For the following products/services, safety rules should be observed by the producers:
a) LPG cylinder: Ensure proper installation and maintenance to prevent gas leaks and explosions.
b) Cinema theatre: Implement fire safety measures, maintain emergency exits, and regularly inspect seating and electrical systems.
c) Circus: Ensure safety of performers by providing adequate training, quality equipment, and safety measures.
d) Medicines: Follow proper manufacturing processes, quality control, and labeling standards to avoid harmful side effects to consumers.
e) Edible oil: Adhere to proper packaging, quality standards, and certification to . prevent contamination and health risks to consumers.
t) Marriage pandal: Ensure proper construction and stability to avoid accidents and injuries during events.
g) A high – rise building: Comply with building codes and safety regulations, including proper design, structural integrity, fire safety measures, and regular maintenance.

Question 2.
Find, out any cast of accident or negligence from people around you, where you think that the responsibility lay with the producer. Discuss.
Answer:
Case of accident or negligence where responsibility lay with the producer:
An instance where a hospital was held responsible for medical negligence and directed to pay compensation to a patient who suffered due to anesthesia administration.

Page No. 160

Question 1.
When we buy commodities we find that the price charged is sometimes higher or lower than the Maximum Retail Price printed on the pack. Discuss the possible reasons. Should consumer groups do something about this?
Answer:
Possible reasons for the price charged being higher or lower than the Maximum Retail Price (MRP) on packaged goods could include taxes, discounts, promotions, or regional variations in pricing. Consumer groups should address this issue by advocating for transparent pricing policies and stricter enforcement of MRP regulations to prevent price manipulation and protect consumers rights.

Question 2.
Pick up a few packaged goods that you want to buy and examine the information given. In what ways are they useful? Is there some information that you think should be given on those packaged goods but is not? Discuss.
Answer:
The information given on packaged goods such as ingredients, price, batch number, date Of manufacture, expiry date, and manufacturer’s address is useful for consumers to make informed choices.
1) However, additional information, such as directions for proper use, potential side effects, and washing instructions for garments, could be beneficial.
2) Consumers should discuss the need for more comprehensive information on packaged goods to ensure transparency and safety.

Question 3.
People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss.
Answer:
The RTI (Right to Information) Act empowers consumers to question and seek information from government departments, providing them with the power to address issues regarding civic amenities.
Therefore, it is agreed that the RTI Act gives people the ability to raise complaints and hold authorities accountable for the lack of civic amenities.

Page No. 162

Question 1.
The following are some of the catchy advertisements of products that we purchase from the market. Which of the following offers would really benefit consumers? Discuss.
1) 15 gm more in every 500 gm pack.
2) Subscribe for a newspaper with a gift at the end of a year.
3) Scratch and win gifts worth Rs 10 lakhs.
4) A milk chocolate inside a 500 gram glucose box.
5) Win a gold coin inside a pack.
6) Buy shoes worth Rs 2000 and get one pair of shoes worth Rs 500 free.
Answer:
15 gm more in every 500 gm pack.
1) This offer may benefit consumers as they would be getting more product for the same price.

2) Subscribe for a newspaper with a gift at the end of a year.

3) This offer may benefit consumers as they would receive an additional gift for subscribing to the newspaper.

4) Scratch and win gifts worth Rs 10 lakhs.

5) This offer may not necessarily benefit consumers as it is based on chance, and the likelihood of winning a significant prize may be low.

6) A milk chocolate inside a 500 gram glucose box.

7) This offer may not be particularly beneficial to consumers unless they specifically desire both the milk chocolate and glucose box together.Win a gold coin inside a pack.

8) Similar to the scratch and win offer, this offer may not be very beneficial to consumers as it is based on chance, and the likelihood of winning a gold coin may be low.

9) Buy shoes worth Rs 2000 and get one pair of shoes worth Rs 500 free,

10) This offer could potentially benefit consumers as they would receive an additional pair of shoes worth Rs 500 for free-when purchasing shoes worth Rs 2000.

11) In assessing which offers would really benefit consumers, it is important to be mindful of consumer rights and the need for information and protection. Consumers should also consider the credibility and trustworthiness of the companies making these offers.

Page No. 166

Question 1.
Arrange the following in the correct order.
a) Arita files a case m ‘.he District Consumer Disputes Redressal Commission.
b) She engages a professional person.
c) She realises that the dealer has given her defective material.
d) She starts attending the commission proceedings.
e) She goes and complains to the dealer and the Branch office, to no effect.
f) She is asked to produce the bill and warranty before the commission.
g) She purchases a wail clock from a retail oullet.
h) Within a few months, the dealer was ordered by the commission to replace her old wall clock with a brand new one at no extra cost.
Answer:
The correct order of events is as follows:
g) She purchases a wall clock from a retail outlet.
c) She realizes that the dealer has given her defective material,
e) She goes and complains to the dealer and the Branch office, to no effect,
b) she engages a professional person.
a) Arita files a case in the District Consumer Disputes Redressal Commission,
f) She is asked to produce the bill and warranty before the commission,
d) She starts attending the commission proceedings.
h) within a few months, the dealer was ordered by the commission to replace her old wall clock with a brand new one at no extra cost.

Page No. 170

1. Look at the posters and cartoons in this chapter. Think of any particular commodity and the aspects that need to be looked at as a consumer. Design a poster for this.
Answer:
To, design a poster focusing on consumer aspects of a particular commodity, consider the following points:

  1. Highlight the importance of consumer rights and protection.
  2. Emphasize the need for quality and safety in the chosen commodity.
  3. Address the issue of false information and scams in the marketplace.
  4. Include the logos or symbols of organizations that support consumer rights.

Question 2.
Find out the nearest Consumer Disputes Redressal Commission for your area.
Answer:
Encourage consumers to be vigilant and informed about their choices. To find the nearest Consumer Disputes Redressal Commission for your area, you can refer to the relevant government websites or contact the local consumer affairs department for information.

AP 10th Class Social Economics 5th Lesson Questions and Answers Consumer Rights

Question 3.
What is the difference between consumer protection council and Consumer dsontes Redressal Commission?
Answer:
The difference between a consume protection council and a Consumer Disputes Redressal Commission is that a consumer protection council focuses on creating awareness about consumer rights, organizing campaigns, and advising the government on policy matters related to consumer protection.
On the other hand, a Consumer Disputes Redressal Commission is a quasi-judicial body that addresses consumer grievances, settles disputes, and provides compensation to affected consumers.

Question 4.
The Consumer Protection Act, 1986 ensures the following as rights which every consumer in India should possess.
i) Right to choice
ii) Right to information
iii) Right to redressal
iv) Right to representation
v) Right to safety
vi) Right to consumer education
Categorise the following cases under different heads and mark against each in brackets.
a) Latha got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately. ( )
b) John is dissatisfied with the services provided by MTNL/BSNL/TATAINDICOM for the past few months. He files a case in the District Level Consumer Commission. ( )
c) Your friend has been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint. ( )
d) Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys. ( )
e) You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else.( )
f) You realise that you have received a defective camera from a dealer. You are complaining to the head of flee persistently. ( )
Answer:
The Consumer Protection Act 1986 ensures the following rights for every consumer in Indian

  • Mlight to choice.
  • Right to information,
  • Right to redressal.
  • Right to representation.
  • Right to safety.
  • Right to consumer education.

Categorization of cases:
a) Right to safety – Lata got an electric shock from a newly purchased iron. She cotnplained to the shopkeeper immediately. (v)

b) Right to redressal – John is dissatisfied with the services provided by MTNL/BSNL/TATA INDICOM for the past few months. He files a case in the District Level Consumer Commission. (iii)

c) Right to consumer education – Your friend has been sold a medicine that has crossed the expiry date, and you are advising her to lodge a complaint. (vi)

d) Right to information – Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys. (ii)

e) Right to choice – You are not satisfied with the services of the cable operator catering to your locality, but you are unable to switch over to anybody else. (i)

f) Rigid to representation – You realize that you have received a defective camera from a dealer. You are complaining to the head office persistently. (iv)

Question 5.
If the standardisation ensures the quality of a commodity, why are many goods available in the market without ISI or Agmark certification?
Answer:
The presence of goods in the market without ISI or Agmark certification, despite standardization ensuring quality, could occur due to several reasons:

  1. Some small-scale producers may not have the resources or awareness to obtain certification.
  2. Certain products or commodities may not fall under the mandatory certification requirements.
  3. Adulteration or substandard production practices may lead to non-compliance with certification standards.
  4. Counterfeit products may enter the market, bypassing certification processes.

Question 6.
Find out the details of who provides Hallmark and ISO certification.
Answer:
The Hallmark certification for jewelry and the ISO certification for various products and services are provided by respective authorized organizations. Further details can be obtained by referring to the relevant industry bodies or government websites that oversee certification processes.

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