AP 10th Class Social Economics 5th Lesson Important Questions Consumer Rights

These AP 10th Class Social Important Questions Economics 5th Lesson Consumer Rights will help students prepare well for the exams.

Consumer Rights AP 10th Class Social Economics 5th Lesson Important Questions

AP 10th Class Social Economics 5th Lesson Important Questions: 8 Marks

Question 1.
How can consumers use the RTI Act to address complaints about the lack of civic amenities?
Answer:
Consumers can use the RTI Act to address complaints about the lack of civic amenities in the following ways;

1. File an application using the RTI Act to gather information about the reasons for the lack of civic amenities and the steps taken by the government to address the issue.
2. This helps in holding the authorities accountable and seeking effective solutions.
3. Seek information about the budget allocation and expenditure on civic amenities to ensure transparency and identify any mismanagement or corruption.
4. This can help in demanding better allocation of resources and improved services.
5. Raise awareness about the issue by sharing the obtained information with the public through media Or other platforms.
6. This can generate public pressure and mobilize support for improved civic amenities.

Question 2.
In what ways can consumer groups contribute to addressing the issue of commodities being sold at prices higher or lower than the Maximum Retail Price?
Answer:
Consumer groups can raise awareness-among consumers about their rights and the issue of commodities being sold at prices higher or lower than the Maximum Retail Price.
1) They can educate consumers about the importance of checking the printed Maximum Retail Price on products and encourage them to report any instances of overcharging or undercharging.

2) Consumer groups can collaborate with regulatory authorities to ensure the enforcement of rules and regulations related to pricing and fair trade practices.

3) They can advocate for stricter penalties and consequences for businesses found guilty of charging prices higher or lower than the Maximum Retail Price.

4) Consumer groups can conduct surveys and investigations to identify businesses that engage in unfair pricing practices and expose them to the public.

5) They can provide support and guidance to consumers who have been charged prices higher or lower than the Maximum Retail Price, including helping them file complaints or seek compensation.

6) Consumer groups can collaborate with government agencies and organizations to promote transparency and accountability in the marketplace, ensuring that consumers have access to accurate information about product pricing.

Question 3.
What are some examples of the unequal situations and poor enforcement of rules discussed?
Answer:
Large companies with wealth and power can manipulate the market, passing false information through media to attract consumers.
1) For example, a company sold powdered milk claiming it was better than mother’s milk, only to later admit to making false claims.

2) Traders can engage in unfair trade practices such as weighing less than what they should, adding charges not mentioned, or selling adulterated/defective goods.

3) Individual consumers often find themselves in a weak position when it comes to complaints, as sellers often try to shift responsibility onto the buyer and claim that once the sale is completed, they have no further responsibility.

4) Lack of civic amenities and complaints about bad roads, poor water, and health facilities often go unanswered. The Right to Information (RTI) Act empowers consumers to question and seek answers.

Question 4.
How do legal institutions help consumers who have been exploited?
Answer:
Legal institutions help consumers who have been exploited by providing them with a platform to file complaints and seek redress.
1) They offer a formal channel for consumers to voice their grievances and seek justice.

2) These institutions, such as Consumer Disputes Redressal Commissions, facilitate the resolution of consumer complaints by hearing both sides of the dispute and making judgments based on the evidence presented.

3) Consumers who have been exploited can approach these institutions and present their case, providing evidence of the exploitation they have faced.

4) The legal institutions have the power to hold the responsible parties accountable by ordering compensation or refunds for the consumers who have been exploited.

5) These institutions play a crucial role in upholding consumer rights and ensuring that consumers are protected from unfair trade practices and exploitation.

6) They provide a mechanism for-consumers to seek legal recourse and enforce their rights in cases of exploitation.

7) Legal institutions also play a role in setting precedents and establishing guidelines that help prevent future exploitation by sending a message to businesses and ‘individual’s that unethical practices will not be tolerated.

Question 5.
How do activities like roleplay and visits to consumer organizations help learners understand consumer rights?
Answer:
Role play allows learners to actively engage in simulations of consumer scenarios, which helps them understand practical aspects of consumer rights and how to handle different situations.
1) Roleplay encourages learners to think from the perspective of both consumers and sellers, fostering empathy and a deeper understanding of consumer rights.

2) Visits to consumer organizations provide learners with firsthand experience and exposure to real – life cases and how these organizations work to protect consumers.

3) Visits to consumer organizations help learners understand the legal and institutional framework surrounding consumer rights and the support available to consumers.

4) These activities facilitate discussions among learners and allow them to share their own experiences, broadening their understanding of consumer rights and creating a more comprehensive learning experience.

Question 6.
Why is the consumer movement important for bringing pressure on companies and governments to protect consumers?
Answer:
The consumer movement plays a vital role in advocating for the protection of Consumer rights and interests.
1) By organizing consumer groups and campaigns, the movement raises awareness about unfair practices and brings attention to companies and governments.

2) Consumer movements have the power to put pressure on companies to improve their products and services, ensuring they meet certain standards of quality and safety.

3) Governments are more likely to take action and enforce regulations when they see a strong consumer movement demanding change.

4) The consumer movement holds companies and governments accountable for their factions, ensuring that they prioritize consumer protection and well – being.

5) Through collective action, the consumer movement can influence policies and laws that strengthen consumer rights and create a fair marketplace.

Question 7.
What are some possible reasons for the price of commodities being higher or lower than the Maximum Retail Price on the pack? Should consumer groups do something about this issue?
Answer:
Possible reasons for the price of commodities being higher or lower than the Maximum Retail Price on the pack:

1. Taxes and additional charges imposed by the government.
2. Transportation and distribution costs.
3. Inflation and changes in market conditions.
4. Discounts and promotions offered by the seller.
5. Consumer groups can do something about this issue by:
6. Monitoring price discrepancies and reporting them to relevant authorities.
7. Conducting awareness campaigns to educate consumers about their rights.
8. Advocating for stricter regulation and enforcement of pricing policies.
9. Encouraging consumers to make informed choices and consider alternative sellers.

Question 8.
What steps did the international community take to protect consumers?
Answer:
The international community formed an organization called Consumers International to address consumer issues globally.

1. Consumers International became an umbrella body for over 200 member organizations from more than 100 countries.
2. The United Nations adopted the UN Guidelines for Consumer Protection in 1985 to promote measures to protect consumers.
3. Certification organizations like Hallmark and ISO were established to ensure the standardization and quality of products.
4. Consumer advocacy groups press their governments to enforce rules and regulations to protect consumers.
5. The consumer movement succeeded in bringing pressure on business firms and governments to correct unfair practices through the enactment of the Consumer Protection Act in India in 1986.

Question 9.
How did the Consumer Protection Act 1986 (COPRA) address the issues faced by consumers?
Answer:
The Consumer Protection Act 1986 (COPRA) was enacted by the Indian government to protect the interests of consumers and provide them with a legal framework for seeking redressal.
1) COPRA established consumer rights, such as the right to safety, right to information, right to choice, right to representation, right to redressal, and right to consumer education.

2) It established three – tier consumer dispute redressal machinery, including Dist rict Consumed Disputes Redressal Forums, State Consumer Disputes Redressal Commissions, and National Consumer Disputes Redressal Commission, to handle consumer complaints and grievances.

3) COPRA made it mandatory for businesses and service providers to be accountable ‘ to consumers and take responsibility for any defects, deficiencies, or unfair trade practices.

4) It empowered consumer organizations and advocacy groups to play an active role in protecting consumer rights and bringing about change.

Question 10.
Could you provide more information about the role of Consumers International and its impact on the global consumer movement?
Answer:
Consumers International is an umbrella body comprised of over 200 member organizations from more than 100 countries.

1. It plays a critical role in the global consumer movement by promoting and protecting consumer rights globally.
2. Consumers International advocates for the interests of consumers and works towards improving consumer protection laws, regulations, and standards worldwide.
3. It facilitates knowledge sharing and collaboration among consumer organizations and promotes consumer education and awareness.
4. Consumers International campaigns for better consumer rights and works with governments, businesses, and international organizations to ensure that consumers’ voices are heard and their rights are protected on a global scale.

Question 11.
What is the significance of consumer awareness in ensuring the enforcement of laws that protect workers in unorganised sectors?
Answer:
Consumer awareness plays a crucial role in ensuring the enforcement of laws that protect workers in unorganized sectors.
1) When consumers are aware of their rights, they can demand products and services that are produced and provided ethically, without exploiting workers In unorganized sectors.

2) By boycotting or avoiding businesses that engage in unfair labor practices, consumers can create pressure on those businesses to improve conditions for workers.

3) Consumer awareness can lead to increased demand for products that are certified or labeled as ethically produced, which encourages businesses to comply with labor laws.

4) When consumers are educated about their rights and empowered to report any violations they come across, it helps in uncovering and addressing labor rights violations in unorganized sectors.

5) Consumer awareness campaigns and organizations can advocate for stronger laws and regulations to protect workers and pressure government agencies to enforce existing laws.

6) By supporting and patronizing businesses that prioritize worker rights and fair labor practices, consumers can create a market environment that values and rewards responsible employers in unorganized sectors.

Question 12.
How do organisations like 1SI and Agmark ensure the quality of products in the market?
Answer:
ISI and Agmark are organizations that develop quality standards for various products in the market.

1. They allow producers to use their logos if they follow these standards.
2. Their certification ensures that the products meet certain quality criteria.
3. However, it is not compulsory for all producers to follow these standards.
4. For certain products that impacfhealth and safety or are of mass consumption, it is mandatory for producers to adhere to these standards.
5. These organizations monitor and issue certificates to ensure quality control in the market.

Question 13.
Explain the role of mediation in settling consumer disputes outside the Consumer Disputes Redressal Commission.
Answer:
The role of mediation in settling consumer disputes outside the Consumer Disputes Redressal Commission includes:
1) Mediation provides an alternative method of resolving consumer disputes without going through formal legal proceedings.

2) It involves the use of a neutral intermediary, called a mediator, who facilitates communication and negotiation between the consumer and the service provider or manufacturer.

3) Mediation aims to reach a mutually agreeable solution and settlement between the parties involved, reducing the need for lengthy and expensive legal processes.

4) It allows for a more informal and flexible approach, where both parties can express their concerns and interests, leading to a more satisfactory outcome.

5) Mediation can help in resolving disputes more quickly, saving time and effort for both the consumer and the service provider or manufacturer.

6) It promotes a collaborative and cooperative approach to resolving consumer disputes, focusing on finding a fair and reasonable resolution for all parties involved.

Question 14.
Discuss the impact of the Consumer Protection Act on consumers’ rights in India.
Answer:
The Consumer Protection Act 1986, also known as COPRA, has had a significant impact on consumers’rights in India.

1. It ensures that consumers have the right to choice, information, redressal, safety, representation, and education.
2. The Act holds service providers and manufacturers responsible for any service deficiency or defective products and allows for penalties or imprisonment.
3. It provides consumers with the right to seek compensation and file complaints through the Consumer Disputes Redressal Commission.
4. The Act has empowered consumers by giving them a platform to voice their grievances and seek redressal for unfair business conduct.
5. It has led to increased consumer awareness and sensitization towards their rights and responsibiiities.

Question 15.
Describe a case where a consumer was denied compensation for a defective product, and the steps taken to seek redressal.
Answer:
Reji’s father filed a complaint in the State Consumer Disputes Redressal Commission claiming compensation for medical negligence, but it was dismissed due to insufficient evidence.
1) Reji’s father appealed to the National Consumer Disputes Redressal Commission in New Delhi, which held the hospital responsible and directed it to pay compensation.

2) Reji’s case shows how a hospital’s negligence resulted in a student being crippled for life. This highlights the need for protection against hazardous goods and services.

3) Consumers have the right to seek redressal against unfair trade practices and exploitation, and can file a complaint before the appropriate consumer forum.

4) The Consumer Protection Act 1986 has enabled consumers to have the right to represent in the Consumer Disputes Redressal Commissions,

5) Under the Act, a three-tier quasi-judicial machinery was set up for redressal of consumer disputes at the district, state, and national levels.

AP 10th Class Social Economics 5th Lesson Important Questions: 4 Marks

Question 1.
Explain any three factors which gave birth to the ‘Consumer Movement’ in India.
Answer:

1. The factors that gave birth to the consumer movement in India are manifold.
2. It started as a “social force” with the need to protect and promote consumer interests against unfair and unethical trade practices.
3. Extreme food shortages, hoarding, black marketing and adulteration of food led to the consumer movement becoming an organised arena in the 1960s.
4. Till the 1970s, consumer organisations were mostly busy writing articles and bolding exhibitions.

Question 2.
Explain the ‘Right to Seek Redressal’ with an example.
Answer:

1. Right to seek redressal means the right to demand redress in the event of unfair trade practices or market manipulation. It also requires the right to a just resolution of a consumer’s genuine grievances.
2. Consumers must file a lawsuit whether they have legitimate complaints. For example, a consumer has bought a pressure cooker with a faulty safety valve. This has caused him severe damage. He has the right to seek redressal from the company that has manufactured this pressure cooker.

Question 3.
How does the Body Mass Index chart help assess the nutritional status of adolescent boys?
Answer:
1) The Body Mass Index (BMI) chart for adolescent boys provides a range of values based on their age and weight, which helps in assessing their nutritional status.

2) By comparing the weight of an adolescent boy to the specific age and month on the chart, the BMI can determine if he is underweight, normal, or obese.

3) The chart helps identify malnourished boys who are underweight or obese, which can indicate potential health isSu’es.

4) It is a useful tool for healthcare professionals and parents to monitor the nutritional status and overall health of adolescent boys.

Question 4.
What are some activities suggested in the chapter to engage learners in discussing consumer rights issues?
Answer:

1. Roleplay: Students can act out scenarios where consumers face exploitation and learn how to assert their rights.
2. Visits to consumer organizations: Students can visit organizations that help consumers and learn about their work.
3. Letter writing: Students can practice writing letters to complain about unfair treatment or share their experiences as consumers.
4. Questionnaire survey: Students can conduct a survey in their locality to assess the awareness of consumers and their experiences.

Question 5.
Which of the catchy advertisements mentioned in the chapter would benefit consumers? Discuss.
Answer:
The chapter does not explicitly mention specific catchy advertisements that would benefit consumers, but it discusses the importance of being well informed consumers and the right to information about products and services.
Consumers should look for information such as the Maximum Retail Price, expiry dates, and ISI mark on packaged goods to ensure they are making informed purchases. Discussion could focus on advertisements that provide this necessary information to consumers.

Question 6.
How can consumers raise awareness about their exploitation experiences and respond to them?
Answer:
Consumers can raise awareness about their exploitation experiences by sharing their stories with others, either through social media platforms or consumer organizations.
1) They can also report their experiences to consumer organizations, government agencies, or consumer complaint forums to seek resolution and action.

2) Consumers can participate in the consumer movement and support organizations working to protect consumer rights to create collective awareness and advocate for change.

3) Waiting letters to companies, government officials, and media outlets can also help rdise awareness about exploitation experiences and put pressure for action.

4) Consumers can actively engage in discussions, workshops, and activities related to consumer rights and awareness to educate themselves and others.

Question 7.
How can consumers share their experiences of exploitation and their responses?
Answer:
Students can share their experiences of exploitation by discussing them with their peers, teachers, or parents.

• They can also write letters or create presentations to bring attention to the issue.
• Students can engage in activities such as roleplays or visits to consumer organizations to learn about the experiences of others and discuss their own experiences.
• Through the use of the RT1 Act, consumers can share their experiences of exploitation by filing applications to obtain information about the reasons behind the exploitation and seek appropriate action.

Question 8.
Why did -consumers often find themselves in a weak position when dealing with sellers?
Answer:
Consumers often found themselves in a weak position when dealing with sellers because:

1. Sellers would shift all the responsibility onto the buyer when there was a complaint regarding a purchased good or service.
2. Sellers would argue that if the buyer didn’t like what they bought, they should go elsewhere.
3. There was a lack of legal system available to protect consumers from exploitation in the marketplace.
4. Individual consumers were often in a weak position compared to large companies with wealth, power, and reach.

Question 9.
What role did consumer organizations play in addressing malpractices in ration shops and overcrowding in road passenger transport?
Answer:
Consumer organizations played a significant role in addressing malpractices in ration shops and overcrowding in road passenger transport by:

1. Forming consumer groups to investigate malpractices in ration shops and overcrowding in road passenger transport.
2. Writing articles and holding exhibitions to raise awareness about malpractices.
3. Advocating for improved regulations and enforcement to protect consumer interests.
4. Putting pressure on business firms and government to correct unfair business conduct.

Question 10.
Why did individual consumers often find it challenging to assert their rights in the marketplace?
Answer:
Individual coq/umers often face challenges in asserting their rights due to their limited power and resources compared to businesses and producers.
1) Exploitation in the marketplace is prevalent when producers are powerful and consumers are scattered, making it difficult for individuals to demand and enforce their rights.

2) Poor enforcement of rules and regulations further hinders consumer protection, aslegal procedures can be time-consuming, expensive, and complex for individual consumers.

3) Lack of awareness about consumer rights and the remedies available also contributes to the challenges faced by individual consumers in asserting their rights.

Question 11.
What are some common certifications like ISI, Agmark, and Hallmark, and how do they benefit consumers?
Answer:
Certifications like ISI, Agmark, and Hallmark are quality assurance marks that benefit consumers by ensuring that the products they purchase meet certain standards.

• The ISI mark certifies that the product meets quality and safety standards set by the Bureau of Indian Standards.
• Agmark is a certification for agricultural products, guaranteeing their quality and conformity with specific standards.
• Hallmark is a certification for gold and silver jewelry, indicating their purity. These certifications provide consumers with confidence in the quality and authenticity of the products they buy.

Question 12.
Read the given extracts and answer the following questions.

Exploitation in the marketplace happens in various ways. For example, sometimes traders indulge in unfair trade practices such as when shopkeepers weigh less than what they should or when traders add charges that were not mentioned before, or when adulterated/defective goods are sold.

a. How do traders indulge in unfair trade practices that lead to exploitation in the marketplace?
Answer:
Traders indulge in unfair trade practices by engaging in activities such as weighing goods less than they should, adding charges that were not mentioned before, and selling adulterated or defective goods. These practices deceive and harm consumers, resulting in their exploitation. v

b. What are the consequences of shopkeepers weighing goods less than they should?
Answer:
When shopkeepers weigh goods less than they should, consumers end up paying for a lesser quantity of the product than they intended to purchase. This results in financial loss for consumers and a dishonest gain for the shopkeepers.

c. How does the sale of adulterated or defective goods contribute to exploitation in the marketplace?
Answer:
When traders sell adulterated or defective goods, consumers unknowingly purchase products that do not meet the quality standards or pose health risks. This leads to financial loss and potential harm to consumers. By engaging in such practices, traders exploit the trust and rights of consumers.

Question 13.
Read the given extracts and answer the following questions.

In India, die consumer movement as a ’social force’ originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices. Rampant food shortages, hoarding, black marketing, adulteration of food and edible oil gave birth to the consumer movement in an organised formin the 1960s. Till the 1970s, consumer organisations were largely engaged in writing articles and holding exhibitions. They formed consumer groups to look into die malpractices in ration shops and overcrowding in. the road passenger transport. More recently, India witnessed an upsurge in the number of consumer groups.

a. What were some of the factors that led to the birth of the consumer movement in Indih in the 1960s?
Answer:
1) The consumer movement in India originated from the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices.
2) Rampant food shortages, hoarding, black marketing, and adulteration of food and edible oil were some of the key issues that led to the formation of consumer organizations.

b. What were the main activities of consumer organizations in India during the 1970s?
Answer:
During the 1970s, consumer organizations in India were largely engaged in writing articles and holding exhibitions to create awareness about consumer rights and fair trade practices. They also formed consumer groups to address malpractices in ration shops and overcrowding in road passenger transport.

c. How has the consumer movement in India evolved in recent years?
Answer:
In recent years, there has been an upsurge in the number of consumer groups in India
1) These consumer groups have been actively working to address issues related to consumer rights and fair trade practices.
2) They have been advocating for consumer protection and taking legal measures to empower consumers.
3) Overall, the consumer movement in India has expanded and become more organized in its efforts to protect and promote the interests of consumers.

Question 14.
Read the given extract and answer the following questions.

Consumer rights and protections are important to ensure fair treatment in the marketplace. All consumers have the right to safety – to be protected from products and services that could potentially cause harm. They also have a right to be informed about j product details like ingredients, expiration dates, proper usage directions, and associated risks. This enables consumers to make wise choices. Another key right is the right to choose freely among products without unfair bundling or restrictions. Consumers additionally have a right to file complaints and seek compensation for defects, deficiencies or damages. Their voices must be heard. Finally, consumers have a right to education to become aware of their rights and responsibilities. An informed consumer is an empowered consumer.

a. Which of the following is MOT mentioned as a key consumer right? (b)
a) The right to a refund
b) The right to transparency
c) The right to safety
d) The right to choose

b. Why Is the right to information important for consumers?
Answer:

• It allows them to verify product claims
• It helps them avoid potential risks
• It enables informed purchasing decisions

c. What enables consumers to exercise their right to choose freely?
Answer:
Absence of unfair restrictions.

d. How does consumer education empower consumers?
Answer:
By making them aware of rights and duties.

Question 15.
Read the given extract and answer the following questions.

The consumer movement arose to protect individuals against business malpractices. Exploitation occurred in various ways, such as through unfair trade, defective goods, false advertising, and disregard for safety: Consumers had little power or legal standing as individuals against large corporations. They needed to band together as an organized movement to demand reforms. India’s consumer movement originated in response to rampant food shortages, hoarding and adulteration in the 1960s. Early focuses included ration shop monitoring and overcrowded transport The movement really expanded in the 1980s-90s with many new groups. A key achievement was the 1986 Consumer. Protection Act, establishing a redressal system. However, the consumer struggle continues today. Though awareness has risen, many challenges remain regarding enforcement of regulations, complex redressal processes and the power imbalance between producers and consumers.

Question 1.
What practices led to the origins of India’s consumer movement?
Answer:

• Food shortages and hoarding.
• Adulteration of food items.

Question 2.
Why was a consumer movement-necessary?
Answer:

• To counter business malpractices.
• To increase consumer power.
• To demand legal standing and reforms.

Question 3.
When did the Indian consumer movement greatly expand?
Answer:
In the 1980s and 1990s.

Question 4.
What challenges does India’s consumer movement still face today?
Answer:

• Poor enforcement of regulations.
• Complex redressal processes.
• Producer-consumer power imbalance.

Question 16.
How did the consumer movement change the way sellers and businesses viewed their responsibility towards consumers?
Answer:
The consumer movement brought about a shift in the way sellers and businesses viewed their responsibility towards consumers by holding them accountable for fair and ethical business practices.
1) With the consumer movement gaining momentum, businesses became more conscious of consumer rights and the need for transparency and quality in their products and services.

2) Pressure from consumer advocacy groups and organizations compelled companies to improve their customer service, address grievances promptly, and adhere to standards and regulations.

3) The consumer movement also increased consumer awareness, empowering them to demand their rights and seek redressal for unfair practices, which forced businesses to prioritize consumer satisfaction and safety.

AP 10th Class Social Economics 5th Lesson Important Questions: 2 Marks

Question 1.
How does the RTI Act give consumers the power to question issues related to civic amenities?
Answer:
1) The RTI Act allows consumers to file applications to government departments to obtain information about the functions and services they provide.
2) Consumers can use this information to question and raise concerns about issues related to civic amenities.

Question 2.
What is the role of Availing details of ingredients of a product as a consumer right?
Answer:
The role of Availing details of ingredients of a product as a consumer right includes:
Ensuring transparency and honesty in the market by providing accurate information about the composition and ingredients of products.

Question 3.
What are the possible consequences of malnourishment in adolescent boys according to the Body Mass Index chart provided?
Answer:
Possible consequences of malnourishment in adolescent boys according to the Body Mass Index chart provided include: Increased risk of underweight or obesity, which can lead to various health problems.

Question 4.
What led to the origin of the consumer movement in India?
Answer:
The origin of the consumer movement in India can be attributed to unfair trade practices, such as food shortages, hoarding, black marketing, and adulteration of food and edible oil in the 1960s.

Question 5.
Why is it important for manufacturers to display Information on product packaging?
Answer:
1) It is important for manufacturers to display information on product packaging because consumers have the right to be informed about the particulars of goods and services they purchase.
2) This allows consumers to make informed choices and seek compensation or replacement for defective products.

Question 6.
How has the Right to Information (RTI) Act empowered citizens in India?
Answer:
1) The Right to Information (RTI) Act in India empowers citizens by ensuring they have access to information about the functions of government departments.
2) This act has increased transparency and accountability in government processes, allowing individuals to question and plan their future accordingly.

Question 7.
Describe a case where a consumer used the RTI Act to obtain necessary information.
Answer:

• Amritha, an engineering graduate, used the RTI Act to obtain information about the result of a job interview she attended.
• She filed an application stating her right to know the result within a reasonable time.
• As a result, she not only received information about the delay but also received her appointment letter.

Question 8.
Why is 24th December observed as National Consumers’Day in India?
Answer:

• 24th December is observed as National Consumers’ Day in India to promote the rights and awareness of consumers.
• It commemorates the enactment of the Consumer Protection Act, 1986, which provided a legal framework for safeguarding consumer rights and establishing regulations to protect consumers’ interests.

Question 9.
Why is it important for consumers to be aware of their rights while purchasing goods and services?
Answer:

1. It is important for consumers to be aware of their rights while purchasing goods and services because it empowers them to make informed choices and protects them from exploitation and unfair practices.
2. It helps consumers to demand quality products, seek compensation for any harm caused, and hold businesses accountable for their actions.

Question 10.
What amendment was made to COPRA in 2019, and how did it strengthen consumer rights?
Answer:

1. The 2019 amendment to COPRA broadened its scope to cover online purchases.
2. It made service providers and manufacturers accountable for defects, and promoted mediation for dispute resolution, enhancing consumer protection in India.

Question 11.
How has the consumer movement in India progressed over the years?
Answer:

1. The consumer movement in India has grown with organized groups and raised awareness about consumer rights, pressuring businesses and the government for fair practices.
2. Challenges remain, including weak enforcement and market rule non-compliance, – needing attention.

Question 12.
Why is it important for consumers to have access to accurate information about products and services?
Answer:

1. Consumers need accurate information to make informed choices and decisions about what to purchase.
2. It helps consumers to discriminate between different products and services and choose the ones that meet their needs and preferences.
3. Having accurate information ensures that consumers are not misled or deceived by false advertisements or claims made by sellers.

Question 13.
What is the importance of having consumer protection standards like Agmark?
Answer:
Importance of having consumer protection standards like Agmark:

1. Agmark certification ensures that the consumer is purchasing agricultural products that meet specified quality standards and are safe for consumption.
2. It helps consumers in making informed choices and protects them from fraudulent practices in the market.
3. Agmark provides a level of trust and reliability for consumers, as products with the certification have undergone quality checks and adhere to the prescribed standards.

Question 14.
How does food fortification contribute to improving the quality of staple foods for consumers?
Answer:
Contribution of food fortification in improving the quality of staple foods for consumers:

1. Food fortification involves the addition of key nutrients to staple foods to address specific nutrient deficiencies in the population.
2. it helps in improving the nutritional content of commonly consumed foods, making , them more balanced and beneficial for consumers.
3. Food fortification can help reduce the prevalence of nutrient deficiencies and related health issues, thereby improving the overall health and well – being of consumers.

Question 15.
Why do consumers need rules and regulations to protect them in the marketplace?
Answer:
Consumers need rules and regulations to protect them in the marketplace because:

1. Producers are often more powerful than individual consumers, leading to unequal situations.
2. Exploitation can occur when producers have more information and consumers are scattered.
3. Rules and regulations ensure that consumers have the right to be informed and have access to safe products and services.

Question 16.
How does the Right to Information Act play a role in protecting consumers?
Answer:
The Right to Information Act plays a role in protecting consumers by:

1. Ensuring that citizens have access to information about the functioning of government, departments.
2. Empowering consumers to question and seek information about services provided by the government.
3. Helping consumers make informed choices and hold government departments accountable.

Question 17.
How can consumers use the power of the RTI Act to address Issues related to civic amenities?
Answer:
Consumers can file applications under the RTI Act to obtain information about the reasons for the lack of civic amenities, such as bad roads or poor water and health facilities.

1. This can help them hold the responsible authorities accountable and seek improvement in these amenities.
2. The RTI Act empowers consumers to question and seek information from government departments, allowing them to take action against the lack of civic amenities.

Question 18.
What can consumers do If they find that the price charged for commodities is higher or lower than the Maximum Retail Price printed on the pack?
Answer:
Consumers can file a complaint with consumer organizations or government authorities.

1. They can provide evidence of the price difference and demand action to be taken to address the issue.
2. Consumer groups should take action to address this issue and ensure that producers adhere to the Maximum Retail Price.

Question 19.
What were some of the common unfair trade practices prevalent in the marketplace?
Answer:
Some common unfair trade practices in the marketplace were:

1. Shopkeepers weighing less than what they should.
2. Traders adding charges that were not mentioned before.
3. Selling adulterated or defective goods.
4. Passing on false information through media to attract consumers.

Question 20.
How did large companies manipulate the market, especially in the context of consumer goods?
Answer:
Large companies manipulated the market in various ways, especially in the context of consumer goods’:

1. They had the power to pass false information through media and other sources to attract consumers.
2. For example, a company claimed that their powdered milk for babies was better than mother’s milk, but it was later revealed to be false.
3. Companies with huge wealth and power could manipulate the market through their influence and reach.

Question 21.
How did false information affect consumers, as discussed in the context of the baby milk powder example?
Answer:
False information, such as misleading advertisements or incorrect product claims can deceive consumers and lead them to make uninformed or harmful choices.

1. In the context of the baby milk powder example, false advertising and claims about the product’s benefits resulted in mothers choosing it over breastfeeding, which negatively affected the health and well-being of babies.
2. False information can manipulate consumer perceptions and distort their decision making process, leading to financial loss or health risks.

AP 10th Class Social Economics 5th Lesson Important Questions: 1 Mark

Question 1.
Which one of the following days is being observed as ‘National Consumers Day’ in india? (A)
A) 24 December
B) 25 December
C) 10 December
D) 31 December

2. Hallmark is the certification maintained for standardisation for which one of the following? (A)
A) Jewellery
B) Electrical goods
C) Edible oil
D) Refrigeration

Question 3.
Why did people go to Consumer Disputes Redressal Commission (CDRC) in these cases?
Answer:
To seek justice for consumer disputes against unfair practices.

Question 4.
How did these verdicts come about?
Answer:
Through persistent efforts and struggles of people seeking justice.

Question 5.
How can consumers exercise their rights for a fair deal?
Answer:
By raising complaints, being aware of their rights, and supporting consumer movements.

Question 6.
What led to the enactment of the Consumer Protection Act 1986 (COPRA)?
Answer:
Pressure from consumer movements and efforts to correct unfair business conduct.

Question 7.
In what ways were they denied justice?
Answer:
Exploitation through unfair trade practices, such as adulteration, false claims, and manipulation by powerful companies.

Question 8.
Why did the consumer movement in India start?
Answer:
To protect consumers from unethical and unfair trade practices like hoarding, adulteration, and black marketing.

Question 9.
What is the role of Agmark in consumer protection?
Answer:
The role of Agmark in consumer protection includes: Certification of edible oil and cereals to ensure their standardization and quality.

Question 10.
How does food fortification contribute to consumer welfare?
Answer:
Food fortification contributes to consumer welfare by: Adding key nutrients to staple foods, thereby improving the nutritional value of the food consumed.

Question 11.
What are some examples of goods and services that require special attention to safety?
Answer:
Examples of goods and services that require special attentipn to safety include medicines , electrical appliances , packaged foods, and automobile vehicles.

Question 12.
What rights consumers have when it comes to choosing goods and services?
Answer:
Consumers have the right to choice when it comes to goods and services. They can select from different brands, prices, and quality options available in the marketplace.

Question 13.
What is the purpose of the Right to Information Act?
Answer:
To ensure consumers have the right to information about products and services.

Question 14.
What is the role of government in protecting consumers?
Answer:
The government should pass laws to ensure equal situations in the market.

Question 15.
What is the purpose of the consumer movement in India?
Answer:
To pressure companies and governments into protecting consumers.

Question 16.
How can consumers express their solidarity?
Answer:
By filing cases in the District Consumer Commission.

Question 17.
Which authority in India provides Hallmark and ISO certification?
Answer:
Bureau of Indian Standards.

Question 18.
What is the certification provided for standardization of jewellery?
Answer:
Hallmark.

Question 19.
Which institution at the global level works for the welfare of consumer organizations?
Answer:
Consumers International.

Question 20.
Which agency develops standards for goods and services in India?
Answer:
Bureau of Indian standards.

Question 21.
What is the agency responsible for dealing with consumer cases?
Answer:
District Consumer Commission.

Question 22.
Which act provides consumers the right to information about products and services?
Answer:
Right to Information Act.

Question 23.
What is the purpose of conducting a survey using the supplied questionnaire?
Answer:
To understand consumers’ knowledge of their rights.

Question 24.
Match the following consumer rights with their corresponding descriptions:

i) Right to safety	a) Dealing with consumer cases
ii) Right to information	b) Certification of edible oil and cereals
iii) Right to be heard	c) Addition of key nutrients to staple foods

Answer:
i -b,
ii-a,
iii-c

Question 25.
Arrange the following in the correct sequence of consumer rights: (C)
a) Right to redressal
b) Right to safety
c) Right to choose
d) Right to information
A) b, c, d, a
B) c, b, d, a
C) c, d, b, a
D) d, a, c, b

Question 26.
Arrange the following steps of the consumer redressal process in the correct sequence: (B)
a) Filing a case in the District Consumer Commission
b) Obtaining compensation based on the degree of damage
c) Gathering evidence and preparing the case
d) Seeking alternative dispute resolution methods
A) a, c, d, b
B) c, a, b, d
C) b, d, c, a
D) d, b, c, a

Question 27.
Arrange the following organizations providing certifications in the correct sequence of their respective areas: (C)
a) ISO certification
b) Hallmark certification
c) Bureau of Indian Standards (BIS)
d) Agmark certification
A) d, b, c, a
B) b, d, c, a
C) c, a, d, b
D) a, c, b, d

Question 28.
Arrange the following aspects of consumer awareness activities in the correct sequence: (B)
a) Establishing a consumer club in the school
b) Conducting mock consumer awareness workshops
c) Monitoring bookshops, canteens, and shops in the school area
d) Organizing a consumer awareness week
A) a, b, c, d
B) d, a, c, b
C) b, c, a, d
D) c, d, a, b

Question 29.
Consumer rights with their corresponding descriptions:

a) Right to information	i) Compensation for damage
b) Right to choose	ii) Protection against unfair trade practices
c) Right to safety	iii) Protection against hazardous goods
d) Right to be heard	iv) Awareness of product details

Answer:
a-i,
b-iv,
c – iii,
d-ii

Question 30.
Assertion : Individual consumers are often in a weak position versus powerful producers. (A)
Reason : Large companies have massive wealth and can manipulate markets using various means.
A) Both A and R are true and R is the correct explanation of A
B) Both A and R are true but R.is NOT the correct explanation of A
C) A is true but R is false
D) A is false but R is true